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Support

Get the assistance you need for your Caseware products and solutions

We’re here to help

Our friendly and knowledgeable support staff are always available to assist you with any questions or concerns you may have. You can send us a message or contact our call centre for help.

General support

Phone
+44 (0)1622 355 250
+353 (0)818 333 980
Hours
Mon 9am-5pm
Tues 9am-5pm
Wed 10am-5pm
Thurs 9am-5pm
Fri 9am-5pm
Email
support@caseware.co.uk

IDEA support

Phone
+44 (0)1622 355 250
+353 (0)818 333 980
Hours
Mon 9am-5pm
Tues 9am-5pm
Wed 10am-5pm
Thurs 9am-5pm
Fri 9am-5pm
Email
ideasupport@caseware.co.uk

Explore our support options

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    Help Site

    Access to a complete library of technical content, updates on statutory changes that apply to the software, and notifications of upgrades. Customers can also access our online chat for instant messaging with our support team.

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    Training

    Explore our extensive catalogue of courses to help you and your team get the most out of your Caseware software.

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Live remote assistance

Do you need a quick solution to a technical problem? Connect with a member of our support team using our live remote-assistance tool.

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phone

Step 1.

When you are on the phone with a member of our support team, we will supply you with a unique connection code.

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Step 2.

You will be prompted to download a secure plug-in onto your computer.

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Step 3.

With your permission, our support representative can view your screen and assist you to fix your issue.

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Step 4.

Once your issue has been resolved, the session will be ended.

Securely transfer files

Caseware uses Citrix ShareFile to facilitate the secure transferring of large files and sensitive data, securely and quickly between you & our support respresentatives.
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