Caseware Support

Get the assistance you need for your Caseware products and solutions

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Let our team of Caseware support experts guide you through any challenges you may be facing. We have a number of convenient ways to get in touch.

Monday to Friday, 9 AM – 7 PM EST
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What software development standards do you follow?


Our Software Development Life Cycle (SDLC) ensures that our applications and programming interfaces (APIs) are designed, deployed and tested in accordance with leading industry standards, such as OWASP, ISO and SOC, and adhere to legal, statutory or regulatory compliance obligations.

What measures are in place to secure my data?

  • Our policies and procedures have been established and are maintained in support of data security to include confidentiality, integrity and availability across multiple system interfaces, jurisdictions and business functions to prevent improper disclosure, alteration or destruction.


Our certifications and third-party attestations can be found here:

Can I directly upgrade from an older version of Working Papers to the latest version? And, if I do, will my files convert?


Yes, you can upgrade to the latest version without installing the versions in between. When converting your files, Caseware can only guarantee a successful conversion between subsequent versions. It is possible to directly convert older files to the latest version, but we would encourage you to create a backup before attempting to do so.

Where does Caseware host customers’ data?


Production data is stored on Amazon Web Services (AWS). The application handles logical separation of client data through database isolation. Data that is transferred to and from our service (including backups) is 100-percent encrypted over an SSL connection (AES-256-bit — the same level of security used in online banking). For more information, see:

How often are service agreements reviewed?


Policies and procedures have been implemented to ensure the consistent review of service agreements between providers and customers across the relevant supply chain. Reviews are performed at least annually and identify non-conformance to established agreements. Any non-conformances are identified as actions to address service-level conflicts or inconsistencies.

What is Caseware’s support policy?


We support a limited number of product versions in order to continue offering our customers innovative, high-quality solutions. For more information, see

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